SandpiperCI - Terms & Conditions

Terms and Conditions

General, Accessibility Policy, Cookies, and Privacy Policy

General

This page tells you the terms of use on which you may make use of our site. It supplements, and should be read in addition to, other terms and conditions that you have agreed to in connection with your use of our website or our services. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use our site.

Information about us

The site "sandpiperci.com" holder page is operated by SandpiperCI Retail Limited.

Registered Address:
54-60 King Street,
St Helier,
Channel Islands,
Jersey,
JE4 8NB.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site or our entire site.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference, and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

If you print off, copy, or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our liability

The material displayed on our site is provided without any guarantees, conditions, or warranties as to its accuracy. To the extent permitted by law, we, SandpiperCI Retail Limited, and any third parties connected to us expressly exclude:

All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity.
Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it, and any materials posted on it.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page each time you access the site to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Accessibility Policy

We're trying to make this website as accessible and easy to use for everyone. If you are having any problems using the website, do let us know via email:customerserviceenquiries@sandpiperci.com

Clear content and links

As part of a process of improvement, we have rewritten and reduced a lot of website copy, simplifying things where possible. We try to make sure that links are described logically (rather than 'click here') to make sense out of context. Where appropriate, links have been given 'title' attributes to help fully explain the purpose of the link concerned. For those using screen readers, we have provided links that enable main page navigation to be skipped. Please note, 'skip links' will not be visible to those using a standard browser, except under certain circumstances (disabling stylesheets or using the keyboard for navigation). We try and add, where possible, text alternatives to images.

A note on accessibility standards

We aim to comply with the World Wide Web Consortium's (W3C) current guidelines for accessibility; this is an ongoing process of re-evaluation, and we are continually working to make our websites more accessible for people with disabilities as technology and standards allow. This includes the W3C's Web Content Accessibility Guidelines (WCAG 2.0), which include a series of conformance levels that may be used to review a website's content for accessibility. We have reviewed our site against these guidelines and, in the majority of cases, achieve A or AA status.

Portable Document Files (PDF)

This site's responsive design is implemented using the latest web standards like HTML5 and CSS3, and enhanced using the jQuery JavaScript libraries. The site is designed to work with any web browser on any sort of computer or device. More modern browsers will receive a richer experience as their capabilities allow.

Colophon

We are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect using cookies when you use our websites, why we collect it, and how we use it to improve your experience.

About Cookies

Cookies are small text files which are stored on your computer, mobile phone, or device. Cookies may be placed on your device when you visit a website or open a marketing email. Cookies allow sites to store and use information during your visit. They can improve your experience when using a website by:

Remembering preferences, so you don't have to keep re-entering your choices when you visit again
Measuring how you use a site, so that changes can be made to ensure it meets your needs

SandpiperCI uses cookies for a variety of reasons, such as to remember your preferences when you visit our sites, tailor your visit, and monitor traffic to enable us to improve our sites.

We also set third-party cookies to allow you to easily link to services you may be subscribed to, such as Facebook, Twitter, and YouTube. We do not control these cookies or how your information may be used, so please visit the third parties' websites for more information on these cookies.

None of the cookies used on our sites can be used to identify you personally. They are just used to help make the site better for you.

How SandpiperCI uses Cookies

The site uses cookies in several places, and we've listed them below with more details about why we use them and how long they will last.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent; however, some website features or services may not function properly without cookies.

How do I manage cookies or turn them off?

You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services, such as those with a secure login, which require cookies to be set in order to work.

All modern browsers will let you change your cookie settings to give you broad control over whether cookies can be set or not. For more information, visit the help section for the browser you use.

Measuring our website usage – Google Analytics

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, and what you click on. We do not allow Google to use or share our analytics data.

Maintaining the security of your data is a priority at SandpiperCI, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. SandpiperCI is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies whether you visit our stores, use your mobile device, or go online, provides you with information about:

How we use your data
What Personal Data we collect
How we ensure your privacy is maintained
Your legal rights relating to your Personal Data

Each Privacy Policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us. Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We recommend that you read the Privacy Statement for every website that you visit.

What information do we hold on you?

We collect details from you when you request a product, service, offers, or news from us via our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of SandpiperCI.

What do we do with the information?

We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers, or news you have requested, and also for administration purposes:

To confirm identification when you contact us

To keep you informed of any special offers or promotions that we believe might be of particular interest to you
To communicate with you in the event that any products or services you have requested are unavailable
For credit assessment
To review the conduct of, and to administer/operate, your accounts
For statistical analysis, including automated techniques
For record-keeping purposes
For market research
To track activity on our website
To improve and monitor our customer service to you
For the prevention of crime and fraud
We may contact you by post, email, or telephone for these purposes.

Disclosure of your information to service providers

In order to provide our products and services, we may need to pass information on to our agents and sub-contractors, or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.

In these circumstances, we will ensure that your information is properly protected and used in accordance with this Privacy Policy. We may also disclose information to investigating authorities such as the police, customs, or excise, or if required to do so by law.

Transfer of your information outside the European Union

We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require.

Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.

Changes to our privacy policies

If we make any changes to our privacy policies, we will post the changes on our website.

Enforcing your rights

You have the right to make the following requests:

Request a copy of personal information we hold about you
Request us to update or correct personal data we hold about you
Request the erasure of personal data we hold about you
Request that we refrain from using personal data we hold about you for profiling (for marketing purposes, for example), or from using your personal data in any automated decision-making process
Request that we stop processing personal data we hold about you
Request that we transfer personal data we hold about you to a third party
Report any breach of your rights as a data subject
Data requests can be made online via our "Enforcing Your Rights" page.

In order for us to discuss your request further, we may require you to visit our stores with photographic ID in order to verify you.

All Personal Data collected on or through this website is processed in accordance with the Data Protection (Jersey) Law 2018.

If you wish to complain about how your data is being processed, please contact:

Jersey Office of the Information Commissioner

2nd Floor
5 Castle Street
St. Helier
Jersey
JE2 3BT

All Personal Data collected on or through this website is processed in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017.

If you wish to complain about how your data is being processed, please contact:

Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey
GY1 2JP

All Personal Data collected on or through this website is processed in accordance with the official Isle of Man Government standards.

If you wish to complain about how your data is being processed, please contact:

Government Technology Services
4th Floor
Markwell House
Market Street
Douglas
Isle of Man
IM1 2RZ

Personal data collected for the following purposes and using the following services

Analytics — Google Analytics, Personal Data: Cookies and Usage Data
Contacting the User — Contact forms, Personal Data: name and email address
Mailing list or newsletter — Personal Data: email, name, location, and postcode
Displaying content from external platforms — Google Maps, Personal Data: Cookies and Usage Data
Managing contacts and sending messages — MailChimp, Personal Data: name and email address

Contact information

SandpiperCI Retail Limited

Registered Address:
54-60 King Street,
St Helier,
Channel Islands,
Jersey,
JE4 8NB